Khoros has worked great for us for the last 2 years
August 25, 2017
Khoros has worked great for us for the last 2 years
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We currently use it to monitor our social media channels to offer support to our users. We are also looking at creating a community with Khoros as the monitoring platform.
- The Khoros Support team is very helpful and quickly responds to all my needs.
- The analytics for monitoring team members is very helpful.
- The dashboards are great for getting a quick take on what is happening within your platforms.
- It is easy to understand the flow of inbound posts and easy to track conversations you have had with users.
- I would like more Instagram integrations. Mostly the ability to DM within the platform.
- Additional APIs with Pinterest, Youtube, etc. but I haven't found any other platforms that can do this either.
Khoros is the best platform I have found for reporting purposes. You can export data, track trends, see how your agents are performing, and monitor your SL very easily. I have worked with Conversocial in the past and have also looked into Hootsuite and Spark Central and they don't compare.
We do use the Priority tags and it is helpful to see the important conversations. However, we also prefer to work FIFO and as long as we are within our one hour SL, we have found that it is ok to work this way.
1,000 to 5,000 per week
Our strategy is to be timely and efficient. The dashboards have helped us to monitor where we are with those goals easily and also to see which incoming posts/conversations give us the most difficult time and then we can iterate on how to fix that.