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Functional and user-friendly!
April 15, 2020

Functional and user-friendly!

Aleksandra Amsteina | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LA is used by our customer-related departments.
  • All-in-one communication with customers.
  • Tag reports.
  • Productivity reports.
  • It is not always convenient to use Predefined answers, as another answer removes the previous one, which doesn't allow to combine 2 or more predefined answers.
  • Would be nice to have a feature of "returning" the sent ticket within 20-30 secs.
It is very convenient that it is possible to see all the previous interactions with the customer at once. Also the tagging allows to group and organize the tickets in the most convenient way for each agent.