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Easy to use
April 15, 2020

Easy to use

Silvio Araujo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is being used by one specific department.
  • Tags
  • Ease of use
  • Flow control
  • It could be easer to find mails
  • Positive, we can manage all in one place
I didn't use other software
LiveAgent is well suited for anyone with multiple people (be it 2 or 500 or 5000) where support tickets are having to be bounced around different departments and people. The ability to tie in outside information (using the Custom Plugin fields) makes it a breeze to quickly assess each client and how to best serve them in an efficient manner.