Great Customer Service Solution
Overall Satisfaction with LiveAgent
We use LiveAgnet as a multi-channel solution for our Customer Service team, to communicate with our customers in 20+ languages via e-mail, chat, social media and phone. It is great not only for creating efficient workflows but also for analyzing for further improvements.
Pros
- Canned replies.
- Reporting.
- Automation of process.
Cons
- Chat bot.
- Improved team efficiency.

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