Great Customer Service Solution
April 16, 2020

Great Customer Service Solution

Inna Vilenska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We use LiveAgnet as a multi-channel solution for our Customer Service team, to communicate with our customers in 20+ languages via e-mail, chat, social media and phone. It is great not only for creating efficient workflows but also for analyzing for further improvements.
  • Canned replies.
  • Reporting.
  • Automation of process.
  • Chat bot.
  • Improved team efficiency.
Historically we use LiveAgent for one team and Zendesk for another.
We like to use it, gives us all features we currently need.