Great Customer Service Solution
April 16, 2020

Great Customer Service Solution

Inna Vilenska | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We use LiveAgnet as a multi-channel solution for our Customer Service team, to communicate with our customers in 20+ languages via e-mail, chat, social media and phone. It is great not only for creating efficient workflows but also for analyzing for further improvements.

Pros

  • Canned replies.
  • Reporting.
  • Automation of process.

Cons

  • Chat bot.
  • Improved team efficiency.
Historically we use LiveAgent for one team and Zendesk for another.
We like to use it, gives us all features we currently need.

Comments

More Reviews of LiveAgent