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The best software
April 16, 2020

The best software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used by the whole organization to address customer service.
  • It's a great channel that facilitates communication between the customer service team and customers.
  • Ability to get in touch with customers via email, calls and chat. So the time difference working with customers all around the globe is not a big deal, especially as our customer service team works 24/7.
  • It allows us to do multiple tasks.
  • I do not have any suggestions. The software is so satisfying for me so far.
  • I do not see any negative impact of the software on our business objectives.
LiveAgent is much easier and it's well designed to keep great work organization. Separate boxes provide a great view so one is aware of what every single member of the team is working on.
I have used this software for 2 years as a customer service specialist. It's easy, convenient and helpful to maintain perfect communication with customers be it via email, calls or chat. It's also a great work organiser and communication bridge between colleagues from different departments.