Best Web Based CRM Platform
May 08, 2020
Best Web Based CRM Platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use it across the whole organization to manage large number of emails, chats and messages.
- Assigning tickets, transfer tickets between agents and departments.
- Email chat and call + recording.
- Respond to social media posts and messages.
- Would like to see WhatsApp added to platform.
- Would like to see support for any VoIP service.
- It generated more sales.
- Converting chats to sales.
After testing a few web-based CRM I found LiveAgent to be the overall best. Manage email, chat and calls plus respond to social media posts and messages.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes