Livechat is a perfect 5/5
April 10, 2018
Livechat is a perfect 5/5
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
Livechat serves as a medium for our customers to reach us in real time for complaints, information or advice.Thereby, I can say Livechat has served as a means to develop the quality of our support to customers. Livechat ensures we are always available and reachable to our customers at all times.
- INTUITIVE USER INTERFACE - How often software producers ignore this? Livechat has got a clean user interface which makes it easier for new users to understand how this program works and also makes it easier for web visitors to navigate their own end the program.
- COMPATIBILITY ACROSS DEVICES - Livechat works perfectly on all devices from PC to tablets to smartphones. Ensuring web visitors get a similar, effective experience across any device they choose to use to contact our live support.
- HELP RESOURCE - From weekly articles to instructionals tips to the customer service; Livechat makes it easy for its users to learn more ways on how to be more effective using Livechat and this has really been helpful.
- MOBILE APP - I think the Livechat mobile app is overly basic. Apart from responding to chats via the app. agents are unable to do anything else.
- Livechat provides us with an in-depth analytical view of web visitors to our website. Enabling us to know their location, their referral link or website, the number of times they have been on our website, and also their chat history with the helpdesk team; amongst other vital analytics.
- Livechat has made it easier to address the customer complaint. It has proven to be much more effective and more cost-effective than call center support.
- With LiveChat, we are able to evaluate the quality of support offered customers better and work on ways to improve on our shortcomings.