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The right solution for very specific businesses
April 16, 2020

The right solution for very specific businesses

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Localytics

Localytics is the platform we use for both our IOS and Android app. We primarily use it to send push notifications and manage our different audiences to trigger both push and email notifications. The usage data is used to monitor the growth of the app.
  • Push notifications
  • Flows
  • Audiences
  • Funnels
  • Navigation is confusing
  • Figuring out if events are firing correctly within the app
  • We have seen an increase in usage by sending targeted push notifications.
  • For our purposes we don't need as many features as they offer.
  • We have an overall negative ROI from Localytics.
We have not used other products but are going to start exploring making a switch to a new platform.
It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.

Do you think Localytics delivers good value for the price?

Not sure

Are you happy with Localytics's feature set?

Yes

Did Localytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Localytics go as expected?

Yes

Would you buy Localytics again?

No

For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.