Lucidchart gets the job done
March 31, 2022

Lucidchart gets the job done

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I gave it an 8 because there is still a bit of a learning curve especially if you don't know specifically what type of template you want to use or what type of chart you are hoping to make. However, I will say that overall, it is pretty easy to pick up and get started. The hard part is when you get into a little more technical parts of the program.
Lucidchart is used by our company across many parts of the organization. It helps with diagramming organizational charts, understanding swim lanes, helping use cases become more clear, and showing business flow processes throughout the company. Some of the biggest business problems that it addresses reside in the need for a clear and visual way for information to be presented.
  • Clear and concise interface.
  • Easy to use.
  • Templates that are relevant to today's business conversations.
  • Integrations can be clunky at times.
  • It could be easier to get the arrow line to go where you want it to go.
  • Would be nice to upload a branding template.
  • Saves significant time because the templates are easy to apply and use.
  • Adds a proficiency dimension to my skill set.
  • Gives a creative look to presentations.
We have already used it with Atlassian and Google. We are always looking for easy integration possibilities without necessarily adding an additional workload or "one more site" that we have to check regularly. So having Lucidchart available at our fingertips with built-in integrations really helps us make sure that our employees have the tools they need to get their jobs done.
I have not needed to contact support for anything at this time. However, the documentation associated with the product seems to be clear, and Google searches for specific ways to do things within the program were also helpful and most often pointed back to the Lucidchart knowledgebase which is already present and written.

Do you think Lucidchart delivers good value for the price?


Are you happy with Lucidchart's feature set?


Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

I wasn't involved with the implementation phase

Would you buy Lucidchart again?


The biggest plus for Lucidchart lies in its templates and easy-to-use functions within those templates. It would certainly be nice to be able to add a dimension of Microsoft Excel data integration as easy as Amazon QuickSight does but I actually see these two platforms in two different lights.
Microsoft Excel, Amazon QuickSight, Google Workspace (formerly G Suite)
It has a number of different uses across all types of business lines. What business doesn't have a need to present a chart in a new way or give colleagues a better understanding of system and process flow? I used it recently for a project timeline Gantt chart and it really helped the customer better understand how our processes work.