An Illuminated Review
September 30, 2016

An Illuminated Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate Online

We use Luminate to manage and maintain our constituent database, create and send out emails, action alerts, and petitions. We also use Luminate for our donation pages.
  • Luminate is good at providing detailed reports.
  • It's good at accessing and maintaining constituent info.
  • Really like the donation management functionality and how intuitive it is to build donation forms.
  • I find the Call Alert functionality confusing.
  • Would be great if Luminate could include analytics.
  • Would be great if email could work more like an ESP (e.g. MailChimp) - like have drag and drop ability so it's easier for non-technical people to use it.
  • I wish it was easier for technical people to be able to edit code and/or CSS of action alerts and surveys instead of finding work-arounds that aren't best practice.
  • The events tool is not appealing to us at all. Its clunky and very hard to customize.
  • Don't like how you can't easily change content that's put in automatic emails. For example, when you select the option to be notified if someone submits a survey.....I was told by support that you can't easily add custom content to this email.
  • Why is there not a 'Forgot Password' option on the homepage to sign in?
Personally the only other CRM I've used other than Luminate is Salesforce.
Luminate is great if you are looking for a CRM to help manage your constituent database. It puts all the aspects of doing that in one place. However, it does have its faults here and there.