Need to keep control of the home office computers? this tool makes it easy
October 20, 2021

Need to keep control of the home office computers? this tool makes it easy

Gerardo Varillas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine Desktop Central

We use it for the whole organization. Before the pandemic, all the users were working at the office, but since March 2020 all went to work on the home office scheme, then, we published the Desktop Central Server (because we use the on-premise version) to reach all user's computers. We can face the computers scanning and keep them updated using the Patch Management module, then, we make sure that all the computers and servers are up to date. Additionally, we can provide remote support to our end users to solve daily common issues like email fetching, web apps logins, etc. That remote support allows file transfer, chat, audio or video call with the end-user (among others).
  • Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
  • Install / Uninstall software silently for the end-user, without the need for their participation.
  • Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
  • Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
  • Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.
  • Increase the configurations for Mac and Linux systems (because most of the features are available only for Windows).
  • Expand the scope of the mobile app, like OS Deployment and MDM modules.
  • OS Deployment module has many flaws, I think it could be improved.
  • Keep up to date the computers and servers, no matter if they are on the home office scheme.
  • Provide remote support to the users, enabling user confirmation and recording the session, no matter if they are on a home office scheme.
  • Have all the asset details like IP and MAC addresses, warranty expiration date, physic, and logic units.
  • Software installed vs. licensed to know how many licenses have to purchase or not renewed.
  • ROI at our company had been really great because we don't need a human connected 8 hours a day to perform the activities, that could be automated by Desktop Central.
  • The 2 persons that normally perform the activities like install/uninstall software and patches, now can use that time to do other activities.
  • We don't need to pay another license for remote support (like Team Viewer or Log Me In).
  • We know exactly how many licenses of each software need to purchase or renew and not pay for some installations that are really not being used.
  • Microsoft System Center
The principal reason was that ManageEngine's Desktop Central supports multi-platform (Windows, Mac and Linux) while SCCM obviously only supports Windows systems. We have Windows and Mac computers in the company. Besides also the Mobile Device Management module, supports Chrome OS, which is so important for us because some users have Chromebooks to do their job. Additionally, the price of Desktop Central is better for us in the value for money.

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Well suited:
1) If you need to have the inventory details about your computers and servers, no matter if they are in or out of the office.
2) If you need to provide remote support to your end-users or inclusive to your end customers because there is an MSP version.
3) If you need to automate preventive maintenance to your computers and servers and keep them up to date Less appropriate:
1) If you need to deploy the whole operating system remotely, there are still some flaws, and is not so fast.
2) If you need to keep all control from the mobile app, as of now that is not possible because not all the modules are added in the mobile app.
3) If you need to block the USB ports on Mac or Linux machines because that feature is only available for Windows.