Item: Microsoft Dynamics 365
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is being used across our whole organization, and it helps to bridge some communication problems and usually works pretty adequately. It definitely helps us to track leads, but sometimes we have issues with the cloud updating that may not be related to the program and just might be our system.

Pros and Cons

Great for tracking metrics.
Helps people stay organized.

The interface isn't as friendly when accessed on a Mac, but not bad.
It has a lot of functionality and sometimes it is difficult to find the exact one you are looking for.

Return on Investment

I don't know exact numbers, but it has positively impacted our business directly.
Hands-down it is the best option out there.

Alternatives Considered

Salesforce Mobile (formerly salesforce1 Mobile App)

Microsoft has much better tools and customer support. Everything I need to see is organized in a database and it's easy to get an overview of from the dashboard. Salesforce is just more clunky and I don't really like the way they organize their data. Also, it is not as user-friendly for updating.

Other Software Used

LinkedIn Jobs, DiscoverOrg, Almyta Control System

Likelihood to Recommend

It has great integration with our software, but do your research on how it integrates with your specific software. Microsoft Dynamics is constantly being updated and the customer service is excellent. It is a nice comprehensive CRM solution all-in-all. It is very efficient compared to other systems I have evaluated, and is what I recommend to customers.

Microsoft is hard to beat

Software Version

Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)