Item: Microsoft 365
Rating: 9
Author: Lee'Ann Burgess

Overall Satisfaction with Microsoft Office 365

Use Cases and Deployment Scope

We currently use Office 365 for various purposes, including email management, Word, Excel and PowerPoint. We typically use PowerPoint for all of our company presentations which is pretty simple.

We are using the cloud version right now and like that it’s always easy to access along with using OneDrive. We would recommend this for other SMBs.

Pros and Cons

Pros

Easily accessible
Many features for business
Easy to implement

Cons

I think it serves its purpose, can’t really think of any cons for what we need it for
N/A
N/A

Return on Investment

Positive impact in that office 365 apps are easily accessed on one platform
Integrations
Works on Mac

I’ve used OpenOffice which is similar to excel but limited on capabilities. Also, comparably I have used and still use Airtable for spreadsheets and kanban style boards. Although very similar (comparing excel to Airtable) I like the ability to easily collaborate on projects, share links to spreadsheets and switch between view options.

Support Rating

I haven’t needed to reach out to customer support much. On the occasions that I needed extra support, I felt they were very helpful and responsive to the issue at hand. I don’t have any other specifics to share other than their support (via live chat) was helpful to me.

Key Insights

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Yes

Other Software Used

Airtable, Apache OpenOffice

Likelihood to Recommend

I think it’s well suited for all small to midsize businesses. Even if you don’t take advantage of all of its features, it’s still a cost-effective option. It’s a pretty well-known platform and also great to resell if you are in that type of business. At this time, we are not a reseller but have considered it.

Comments

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Microsoft Office 365 great for small businesses

Software Version