Yammer is a Unique Collaborative Tool Within Business Communication Software
March 02, 2019

Yammer is a Unique Collaborative Tool Within Business Communication Software

Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Yammer

Yammer is used throughout many (not all) departments within my organization. Our company is considered a printing manufacturer, digital marketing agency, and marketing solutions partner. Yammer is primarily used within our corporate teams - and is primarily used for breaking down communication barriers between departments. My department most often uses Yammer in order to create collaborative content for other employees across different locations in the company. I am a corporate trainee in a rotational role - and I often use Yammer in order to keep myself updated with other members of my team. Yammer offers a way to collaborate within a tool that is modeled strongly after other social networking platforms. For a group of trainees that are in a younger demographic, Yammer works really well for quickly understanding the tool. I often use Yammer in order to message other trainees, respond to polls, and network across our company. I have really enjoyed Yammer and view it more as a communication tool for a smaller to mid-sized group of individuals.
  • Yammer is modeled after the social-networking generation. The platform does a great job of being user-friendly with efficient communication.
  • Yammer is extremely easy to use. End-user training should be relatively straight-forward.
  • Very robust networking opportunities within an organization.
  • As it is modeled after a social-networking tool, Yammer runs the risk of straying too far from a business productivity tool.
  • Layout customization is rather limited. There are other tools that offer more company-customization more effectively.
  • Sharing and editing documents have quite a few limitations. There are many other online editors that can do work more efficiently and effectively.
  • Yammer helps direct more social conversations away from email - which can help organize workflow.
  • Searching for files is very efficient. The tool does a great job of helping one quickly searching metadata to make collaborating more efficient.
  • Yammer has helped make our large organization feel more like a family. Therefore, there are fewer communication limitations across the company, which helps increase productivity and the knowledge-base of who to turn to with questions.
  • Chatter
Salesforce Chatter and Yammer can often be used in very similar ways. Both offer the ability to collaborate with team-members in real-time. Furthermore, both tools offer ability to share, comment, and network across organizations. One issue with Yammer is that it feels a bit more secluded from other business productivity tools compared to a tool like Chatter. Chatter is more integrated within the platform, where Yammer feels more individual and separate as a business application.
Yammer does a great job of creating a sense of informal community within a business unit. It also seems to do a pretty good job of building team-rapport while breaking down communication barriers. One can easily upload a document and collaborate with others across states and internationally. Yammer is very well suited for networking opportunities and allows others to follow specific individuals or groups of business units.

On the other hand, Yammer can potentially err too much on the side of a social networking tool. There can be instances where this tool can actually cause slower productivity amongst employees. One has to be more careful due to the 'facebook-like' nature of this tool. Therefore, it is extremely important to have moderators who can help guide discussions and keep people relatively on-task during business hours.

Microsoft Yammer Feature Ratings

Task Management
2
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
5
Mobile Access
9
Search
7
Visual planning tools
2
Chat
10
Notifications
9
Discussions
9
Surveys
9
Internal knowledgebase
7
Integrates with GoToMeeting
8
Integrates with Gmail and Google Hangouts
9
Integrates with Outlook
10
Versioning
3
Video files
7
Audio files
7
Document collaboration
7
Access control
9
Advanced security features
9
Integrates with Google Drive
7
Device sync
9