Overall Satisfaction with MineralTree
MineralTree was used as an AP automation software. It was used to streamline our AP process and implement controls for our small accounting team. It alleviated the issue with e-mailing and/or hand signing approvals of bills as well as check printing.
- Great Customer Service. Whenever there is an issue they are very responsive in helping with the issue.
- At the time it was cheaper than Bill.com for most of the same functionality.
- Integrated with QuickBooks relatively well.
- They did not improve much from a product perspective over the many years I used them, which left them behind other solutions.
- I had constant issues with checks not being received by vendors.
- No international payment transfers.
- They made it possible to not have an AP department due to the efficiency of their online platform which in turn saved us money and time.
- The non-receipt of payments made us look bad to vendors.