Item: monday.com
Rating: 10
Author: Vickie Aldin

Return on Investment

Time savings
Increased collaboration among staff and different initiatives

Use Cases and Deployment Scope

Monday.com is being used by my department, not by everyone at Harvard University. It helped us to maintain communication and organization before COVID, but has helped even more during COVID because we're all working remotely.

Pros and Cons

Organization - Monday.com has really helped us [as] a department to organize ourselves and track our work.
Easy to use
Useful and easy to follow tutorials. I love that the tutorials are easy to find and follow.

I would like an option to create spreadsheets similar to how a spreadsheet looks on Excel. There are some spreadsheets that I would like created on monday.com, but monday.com will not adapt to what we want the spreadsheet to look like.

Usability

Monday.com is easy to use. Those on my team that aren't as tech-savvy have been able to use monday.com. They have been able to easily access templates or features to help them create boards useful for them in their work.

Support Rating

I feel like the support is good, but I haven't used monday.com support as much as I'd like to or as much as I should have. However, I will be reaching out to monday.com for support on a specific board I'd like to create, so I'll have more of a response once I've done that.

Reliability & Availability

The monday.com features work as designed. We have never had issues with the reliability of monday.com. It's always worked and was available whenever needed it. That is really important to us because we have so many projects/initiatives that we're working on at once that we don't have time for monday.com to stop working on us. We need to be able to access information quickly and monday.com allows us to do that.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Monday.com works well to help keep projects organized and it's great that you can assign specific tasks to a staff member. It also helps as a way to keep track of events and tracking which tasks have yet to be completed. I think it's great that notes are allowed for each task because it helps to include a note to explain an issue you're having completing a task. I also love how I can have the system automatically assign me to tasks added to a certain board, which is helpful because I get an email and a notification that it was assigned to me. Most importantly for our team, it's really helped with our communication. We had a hard time communicating necessary things to each staff member involved in a project which obviously left staff, like myself, frustrated. Monday.com helped us to create a timeline and once we give permissions to a staff member to view or edit the board, it helped them to feel included and at times created open conversations about said task which ultimately benefited us all.

When I was managing events, I was always concerned about my colleagues not knowing where I was on a project because I was the only one managing ALL aspects of the event, so I worried that if something happened to me no one would know where I left off. Monday.com has completely solved this problem for me.

Worth Every Penny

Overall Satisfaction with monday.com