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Best tool for manage your help desk.
September 26, 2022

Best tool for manage your help desk.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with MyAlice

MyAlice is a great tool that helps you with your customer support. The user interface is simple and clean. It's so easy to talk with customers with MyAlice. I like the feature of Omni channel support and can connect to all major social media channels like WhatsApp, Facebook, Instagram, and telegram. I can see my customer's orders in the dashboard and handle their queries faster.
  • The UX and UI are clean, and easy to navigate.
  • Create new orders and send payment links right from the dashboard to the customers.
  • MyAlice easily manages orders, responds to customer inquiries, and personalizes conversations with my customers.
  • Integrations are very easy.
  • They are missing emails. This is a must-have feature as most of the incoming support queries are coming from email.
  • While setting up the store sometimes the channel setup feels a bit stuck.
  • Overall MyAlice is great platform and save lot of time.
  • MyAlice easily manages my orders, responds to customer inquiries, and personalizes conversations with my customers.
  • Some minor bugs here and there, but the team is very responsive.

Do you think MyAlice delivers good value for the price?

Yes

Are you happy with MyAlice's feature set?

Yes

Did MyAlice live up to sales and marketing promises?

Yes

Did implementation of MyAlice go as expected?

Yes

Would you buy MyAlice again?

Yes

MyAlice is a great tool that helps you with your customer support. It's so easy to talk with customers with MyAlice. I like the feature of Omni channel support and can connect to all major social media channels like Whatsapp, Facebook, Instagram, and telegram. I can see my customer's orders in the dashboard and handle their queries faster. MyAlice easily manages orders, responds to customer inquiries, and personalizes conversations with my customers. They are missing emails. This is a must-have feature as most of the incoming support queries are coming from email.