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Network for Good – great platform for small nonprofits
July 08, 2023

Network for Good – great platform for small nonprofits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Network for Good

We have used NFG since 2013 to help with online donations, donor management, fundraising, events, auctions, and reporting. As a 1-staff office, NFG has filled the "position" of donor management staff. I am able to whip up reports, analyze patterns of giving (or not giving), update donor records, and so much more. We have used the auction service since 2021, with our 3rd annual online silent auction being produced as I type. We have used the event tools to manage attendees, sponsors, and create reports. The customer service is excellent. And as a small nonprofit, the use of ease of the products and customer-friendly support are both extremely important.
  • donor management records
  • ability to create various reports easily
  • silent auction tool
  • excellent customer service
  • volunteer data management
  • rates increasing – we may be priced out of the service soon
  • excellent donor management with reasonable fees
  • excellent silent auction program
  • very easy to use
  • EXCELLENT customer service
  • the time that I have to spend on pulling and analyzing data is greatly reduced, allowing me to use my Executive Director time more efficiently
  • as a 1-staff office, we are able to have a great way to use and analyze our data
  • The Silent Auction feature has helped us raise about $9,500 in our first auction, and $14,000 in our second. We are excited about the current third auction.

Do you think Bonterra Guided Fundraising delivers good value for the price?

Yes

Are you happy with Bonterra Guided Fundraising's feature set?

Yes

Did Bonterra Guided Fundraising live up to sales and marketing promises?

Yes

Did implementation of Bonterra Guided Fundraising go as expected?

Yes

Would you buy Bonterra Guided Fundraising again?

Yes

Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.