not the best....
August 27, 2023

not the best....

Audrie Cortez | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

you cannot delete call log and sometimes the number system doesn't work and the app always logs out
  • Connecting the call
  • Notifying of calls
  • good signal
  • delete call log
  • don't automatically log out of app
  • ring more
  • getting multiple calls
  • the hold line
  • staying connected
  • it's helped manage calls
  • easy to block a spam number

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

No

Did Nextiva live up to sales and marketing promises?

No

Did implementation of Nextiva go as expected?

No

Would you buy Nextiva again?

No

It works well for business calls and letting people have your number to call or text. However, it's annoying that it always logs out of the app.

Nextiva Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
User templates
5
Call reports
7
Directory of employee names
7
Answering rules
6
Call recording
6
Call park
Not Rated
Call screening
Not Rated
Message alerts
5
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
6
Mobile app for iOS
3
Mobile app for Android
Not Rated