Exceeded My Expectations!
February 27, 2024

Exceeded My Expectations!

sean timmons | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We switched to Nextiva from a very old in-house phone system. We have several employees that work from offsite locations, and we were able to connect everyone effortlessly. The ease of set up was amazing and the onboarding team was great. Now when we need support We are very happy with the staff at Nextiva.
  • Easy to set-up.
  • Live support staff very helpful
  • Connections have been great.
  • A smart sheet on how to use phones.
  • More instruction with new users.
  • Easier programming of smart keys.
  • Lowered our monthly bill significantly.
  • Connected our offsite workers to the office for better communication.
  • Allow the sales staff to communicate better with their customers.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Nextiva was able to help me set up the phone system entirely from start to finish without the need from an IT company. The off site users were also able to set up their phones and use them immediately after installation. A little more instruction on the phone app may be helpful.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
7
Call screening
8
Message alerts
10
Video conferencing
8
Audio conferencing
10
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
8