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Excellent Services
March 04, 2024

Excellent Services

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Communications Suite

Overall Satisfaction with Nextiva Business Phone Service

Use it at work and love to use my computer to call other offices and have caller ID on my computer. I love it and would recommend it to other businesses. The phone system is easy setup with the voice-mails and transferring calls to others are easier. the best features on the phone to me is the Caller. The caller ID compared to the caller ID on the former phones that we used puts the other Caller ID to shame.
  • Call transfer
  • Voice-mails
  • Caller ids
  • Page System
  • Call Forward
  • Call backs
  • having to hang up the phone on the actual phone stand to disconnect a call
  • on the info button cannot cannot hit a button to redial a missed call
  • Can't redial a number from VM
  • My coworkers love using it
  • being able to put the app on my cell phone and getting calls AH when needed
  • Being able to check my phone calls from home
  • VMs going to my emails and I can check them from home
Have not used anything but Nextiva Business Phone Sevice

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Business Phone Service go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva Business Phone Service again?

Yes

while working on reports I like to listen to music, with the Nextiva Business phone I put the app on my computer. While listening to music sometimes I can't hear the phone ringing because I have headphones on, the app on my computer has Caller Id so when my phone rings and I can't hear it, my computer will ring and the number and person calling will pop up on my computer.

Nextiva Business Phone Service Feature Ratings

7.0
Hosted PBX
9
User templates
1
Call reports
8
Directory of employee names
10
9.8
Answering rules
10
Call recording
10
Call park
10
Call screening
9
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Using Nextiva Business Phone Service

150 - We are a non-profit organization that has so many different departments. and different areas. Everyone in the agency uses the phone service in either in their office or in one of our consumer houses. I believe we even have the phones set up for consumers to use them in the crisis house.
150 - We have Administrative Assistants using the phone service on an ongoing and daily basis, Crisis Case Management, Program Managers, department team leaders, case managers, peer support workers.
  • Phones calls outside the agency
  • phones calls inside the agency
  • scheduled meetings
  • it has helped me with communication
  • Coordinating with others
  • not missing phones calls