Great business and excellent customer service
April 03, 2024
Great business and excellent customer service
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business Phone Service
Overall Satisfaction with Nextiva Business Phone Service
We utilize Nextiva for all of our phone service, voicemail, call forwarding, voicemail, and voicemail to email. It's a great product and you can even use the app on your phone to make calls from your cell phone when you are out of the office so you are not using your personal cell number to connect with clients/customers. It was easy to use and set up with their great customer service team. Highly recommend.
- Automated prompt system
- Voicemail
- Customer Service
- Great for directing calls to proper employees in the company.
- Great system for call forwarding
- Easy use and setup
Customer service is better, and you can actually speak to a live person and not a machine or automated system or be stuck on hold for hours on end and then be hung up on. I would prefer the personalization of Nextiva over the companies that are offered to small businesses these days.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes