Item: Nextiva
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Nextiva for all our phone and chat needs. We are able to use the app to read and review our messages as well as chat with our customers. This has cut down on time consuming tasks. We can better prioritize our business call and texting flows with ease. The app itself gives more information at a glance which makes it faster at responding. We are able to text with team members and customers, making correspondence on time. The phone calls I receive are clearer than our last vendor that we used. The price of Nextiva blows other competitors out of the water. Nextiva customer service is awesome. They walked us through the entire setup with no problems. We were able to setup each station within five minutes.

Pros and Cons

Nextiva Customer service is one of the best I have experienced.
Nextiva provides clear telephone calls communication.
The Nextiva App is easy to use.
The Nextiva App has an "at a glance" that helps with prioritization of emails and messages.
Nextiva prices can't be beat.

I would like for the overhead paging to be easier to setup and access
I would like for the messages to be marked read through the app. As it stands, I still have to clear the messages on the phone.

Return on Investment

We are able to easily prioritize our business correspondence..
Easy to use app that allows us to access everything at a glance.
Clear telephone communication with customers.`
Need to make overhead paging easily understandable and programable.

Alternatives Considered

Nextiva is the best phone service that we have encountered. The calls are clean and clear. We can transfer calls at ease whether it be to and individual or to the individual's voice mail. The Nextiva app allows us to see messages, missed calls, and chats at a glance. With an option to read messages with ease. The overall setup only took 5 minutes per phone. The Nextiva IT team was able to setup all of our call lines and forwarding that we needed for our business. The overall price and installation cannot be beat by the competition.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Although we've only had Nextiva for a few months, it has helped our business with prioritizing correspondence. We can now open the app and view all of our calls and messages. The phone service itself is clearer than our last phone service. Transferring calls are made easy. We like that we can transfer calls to voicemail when the receiving person is busy. Nextiva has allowed a smooth transition to the VOIP phone system, with minimal setup. With Nextiva's customer service and the price, Nextiva is the best we could have chosen for our phones and correspondence needs.

Nextiva Review

Software Version

Overall Satisfaction with Nextiva Business Phone Service