Item: Nextiva
Rating: 10
Author: Sarah Carroll

Use Cases and Deployment Scope

We use it as our main customer service line as well as for communication between our employees. Our retail customers also give it out to their customers for customer support.

Pros and Cons

Call Transfers.
Text Messaging.
Multi-user platform.

There are a lot of restarts needed
Too many updates.
Drops calls

Return on Investment

We have high customer service ratings
It works well with a growing staff
The after hours and busy settings help keep customers happy until someone is available.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva again?

Yes

Likelihood to Recommend

For companies that have large number of employees it works well for inter-company communication. It is also easy to use for our customer service team taking calls and transferring calls.

Works well for large company!

Software Version

Overall Satisfaction with Nextiva Business Phone Service