Great Customer Service
April 04, 2024
Great Customer Service
Score 8 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
Great experience with the Onboarding Process. The team of individuals that were assigned to our new service were very knowledgeable - and the customer service center provides solutions for new customers with the learning curve of a new system. Office Manager
- Provided a solution to transfer calls to other extensions.
- Onboarding team provided additional information for fax services.
- Onboarding team followed up every couple of days during the installation.
- Provide a Transfer button to transfer call internally to other team members.
- Have not experienced the positive or negative impact yet. Only had the system for 1 1/2 months.
Do you think Nextiva delivers good value for the price?
Not sure
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes