Overall Satisfaction with Nextiva Business Phone Service
We use it as our main customer service line as well as for communication between our employees. Our retail customers also give it out to their customers for customer support.
- Call Transfers.
- Text Messaging.
- Multi-user platform.
- There are a lot of restarts needed
- Too many updates.
- Drops calls
- We have high customer service ratings
- It works well with a growing staff
- The after hours and busy settings help keep customers happy until someone is available.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva again?
Yes