Purchase Nextiva Now!
April 11, 2024

Purchase Nextiva Now!

Sarah Micah Cabusora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

I'm a virtual assistant and Nextiva is helping me a lot contacting my client's customers. It's so easy to use not like the other platforms that they need to install a lot of tools before you can use it. And also, my co-workers from previous company are still using Nextiva up until now meaning they also really like how Nextiva works.
  • Voice calls
  • Sending SMS
  • Voice messages
  • Accuracy of transcription (voice messages)
  • Sometimes unknown errors
  • Sometimes but very few (Late receiving messages)
  • Positive impact - easier to contact our clients
  • Positive impact - real time updates
  • Positive impact - we can easily call or text using either desktop or phone
We chose Nextiva because of good reviews and cheaper price. I can also add that it's so easy to use. No need to watch any tutorials or download tools not like other platforms that you still need to watch Youtube videos to understand how to use it and download third party tools.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Nextiva is so easy to use. We don't need to watch any tutorial. It;s like you're using your dial pad on the phone. That's how it's easy to use. Maybe just need to make the transcription of voice message more accurate. It's really hard to look for a convenient and easy to use VOIP here in the Philippines. Big thanks to Nextiva.

Nextiva Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10