Great Call Center Option
March 08, 2024
Great Call Center Option
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with Nextiva Contact Center
Nextiva Contact Center is a useful tool in our organization to improve our customer service expericence to avoid missed calls and to follow up with our customers after every phone call. We have a high volume of calls and sometimes we are out of hands to answer all calls and to route the phone calls to our representatives. We set up the Nextiva Contact Center in a way that each phone call is answered.
- Call routing on phone calls to each extension
- Voicemail to the phone device and email to each representative
- After hours call center
- Call routing to our representatives working remotely
- Phone devices with video call
- Change of the Waiting call melody
- Nextiva integration with zoom or other video platforms
- Positive impact because we can trust on every service of Nextiva
- Positive impact in case that we have a power outage we can answer calls from our mobile devices
- Avoid missed phone calls with a reliable call center service
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes