NICE is Great!
February 29, 2024
NICE is Great!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
Omnichannel support and outbound autodialer.
- Support is fairly quick.
- They offer multiple solutions to meet various needs.
- Self service through the product is amazing.
- They need better implementation vendors.
- Better communication for releases and how it impacts users.
- Phone system that can provide reporting and insights.
- Auto Dialer was not set up perfectly.
We have customized just about every aspect. Some of the key CRM integrations have been tricky and less than perfect.
Yes - AWS Connect. AWS didn't have reporting or more advanced telephony and omnichannel support.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
No
Did implementation of NICE CXone go as expected?
No
Would you buy NICE CXone again?
Yes