Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use Nice CXone to manage our customer experience calls and emails. It easily helps us respond to customers in the fastest and most efficient way. We currently use this in multiple departments that deal with interacting with customers. We enjoy the features that this product has and find it very beneficial to our company.
- Allows us to save customers who are upset.
- Increased efficiency of our employees.
We like how you can customize the product to fit your needs. It really helps with getting what we need out of the product.
I think it is a fair rating.
This product is good for Customer Service departments to manage contacts and address customers in a quick and easy manner. Sometimes it can be a little hard to navigate for new users but our employees catch on pretty easily. We would definitely recommend it to someone looking for a way to manage customers.