Good service for customer service
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use Nice CXone to manage our customer experience calls and emails. It easily helps us respond to customers in the fastest and most efficient way. We currently use this in multiple departments that deal with interacting with customers. We enjoy the features that this product has and find it very beneficial to our company.
Pros
- Managing multiple contacts on different platforms.
- Managing time spent on different contacts.
- Managing employee productivity.
Cons
- Can be buggy at times.
- Dropped calls are not that uncommon
- Allows us to save customers who are upset.
- Increased efficiency of our employees.
We like how you can customize the product to fit your needs. It really helps with getting what we need out of the product.
Comments
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