Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

NICE CXone (formerly NICE inContact) [is] being used as a phone solution for incoming and outcoming calls for agents working from home, addressing the costs of phone lines, and items, it also helps to monitor your activity and productivity for both you as an agent and the company managers, I have never had issues so far with the software.

Pros and Cons

No delays
Multioption
Detailed activity and productivity

In browser does not accept firefox
There is no app we can use

Return on Investment

Reduced costs
Low data used

Customization

I do not have any managers [and/or administration] charges at the company as I'm simply a customer service agent so I can't really comment on what was.

Usability

I loved this system since the first day.

Reporting Capabilities

It was the first time I've used this kind of system and I don't really have [anything] to [complain] about.

Products Replaced

Likelihood to Recommend

NICE CXone (formerly NICE inContact) helps you work through a call load with very detailed productivity and time management statistics, taking into account breaks, coaching, briefings, lunch, and whatever your company sets as per the company's time management.

You can see up to 7 days of productivity and stats at least on my company, and daily stats within the last 7 days along with a searcher which you can then add since the beginning of the times!

A system that stands out

Overall Satisfaction with NICE CXone (formerly NICE inContact)