NICE CXone (formerly NICE inContact) is Awesome
June 04, 2021
NICE CXone (formerly NICE inContact) is Awesome
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
A few years ago WOW updated our systems and now most everyone in the company that I work closely with use NICE CXone (formerly NICE inContact). NICE CXone (formerly NICE inContact) helps to have all department contacts in one place. [It's] a digital phonebook for our company.
- Digital Phonebook, all numbers are in one place, just type in name
- Call volume control. U can see all the kinds of calls in the [queue]
- Great call quality
- Compatible with most wireless headsets
- Clearing line 1 if the call drops while on a 3 way call
- A good one.. it seem we have made lots of progress
I have not had to do this.
Yes - Avia