Item: NICE CXone
Rating: 8
Author: Garrick Temme

Use Cases and Deployment Scope

I've used NICE for a while now. It really helps me manage my time and my aux issues. NICE helps me manage my breaks and my lunches. The previous Cisco platform seemed outdated. This software is much better.

Pros and Cons

Managing my breaks.
Managing my lunches.
Helps with Aux.
Easy to use

When it doesn't go down.
When it works.

Return on Investment

Schedule managment
Breaks time
Lunches

Customization

Very easy to use. User friendly. Opens up nicely. Smooth usage. Would recommend to any company that has lots of employees.

Usability

Way better than previous app we used.

Reporting Capabilities

Very easy to track calls.

Products Replaced

Yes - Cisco had too many issues.

Other Software Used

Ingram Micro Cloud Marketplace, Amazon Macie, Akamai Ion

Likelihood to Recommend

Helps manage my breaks and works really well when it's up. Easy to use and user friendly. I've used it for a while now. Much easier than our previous system we had in place before NICE was used. I would recommend to anyone in a heartbeat. Love it. Would recommend to anyone.

Best product

Overall Satisfaction with NICE CXone (formerly NICE inContact)