NICE CXone (formerly NICE inContact) Review
June 09, 2021
NICE CXone (formerly NICE inContact) Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It is being used across the whole company. The problem it addresses is being able to intake call volumes and route them to the correct agent. No issues with transferring agents, nor dropping phone calls. It is a useful tool.
- Transfer calls
- Provide the ability to answer and refuse calls.
- Reliable
- Disconnection
- Random logouts
- Efficiency
- Communication
- Realiable
Not Sure