Item: NiCE CXone Mpower
Rating: 9
Author: Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

Use Cases and Deployment Scope

We use NICE CXone (formerly NICE inContact) throughout our company. We brought it on right as the pandemic hit ,and with a lot of employees working from home, it solved a lot of problems for us as a company and allowed us to work remotely without our customers knowing the difference. It has been a life saver.

Pros and Cons

Pros

Ease of use
Easy to learn
Reliable

Cons

Works great
No changes needed
Great program

Return on Investment

Increased efficiency
Improved risk mitigation
Call quality

Usability

It works great. Its been a pleasure working with NICE CXone (formerly NICE inContact) and we have been happy ever since. Highly recommend it and don't have one bad word to say about it. If you are debating on switching to NICE CXone (formerly NICE inContact), do yourself a favor and do it. You will not regret it one bit.

Products Replaced

Not Sure

Likelihood to Recommend

This program works great for my company's needs. It has helped us move into the 21st century in terms of work from home and contact between associates as well as contact between us and our wonderful customers. It has helped up get through the global pandemic with its ease of use.

NiCE CXone Mpower Feature Ratings

Comments

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NICE CXone (formerly NICE inContact) is great