Item: NICE CXone
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use NICE CXone (formerly NICE inContact) throughout our company. We brought it on right as the pandemic hit ,and with a lot of employees working from home, it solved a lot of problems for us as a company and allowed us to work remotely without our customers knowing the difference. It has been a life saver.

Pros and Cons

Ease of use
Easy to learn
Reliable

Works great
No changes needed
Great program

Return on Investment

Increased efficiency
Improved risk mitigation
Call quality

Customization

We have customized it to meet our needs. We take incoming calls from both internal and external customers and have customized it so each department has their own queue. It has worked perfectly. We couldn't be happier with the results. As I mentioned before, it was a seamless transition. We are extremely happy.

Usability

It works great. Its been a pleasure working with NICE CXone (formerly NICE inContact) and we have been happy ever since. Highly recommend it and don't have one bad word to say about it. If you are debating on switching to NICE CXone (formerly NICE inContact), do yourself a favor and do it. You will not regret it one bit.

Reporting Capabilities

Everything is great; no complaints on our end. We love NICE CXone (formerly NICE inContact); it make our jobs so easy. What a wonderful program. We would be lost without it. Can't say enough good things about it. Such a great program that meets and exceeds all our expectations. So very happy with it.

Products Replaced

Not Sure

Likelihood to Recommend

This program works great for my company's needs. It has helped us move into the 21st century in terms of work from home and contact between associates as well as contact between us and our wonderful customers. It has helped up get through the global pandemic with its ease of use.

NICE CXone (formerly NICE inContact) is great

Overall Satisfaction with NICE CXone (formerly NICE inContact)