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A nice program to have with you
June 13, 2021

A nice program to have with you

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

I don't know if it's used in the whole organization but it is used in all the Algv Departme[n]t that has a lo[t] of people involved.
  • The calls are really good.
  • The transfer system is easy.
  • Is great that you can see all the people available in your same team.
  • Maybe to have a little tutorial of the basic stuff you can do with it.
  • How simple is it t[o] manage and work with everything is something really great about it.
I don't really know the difference between our platform and the other ones, but I like ours.
Because its usabili[t]y is really nice.
NICE CXone, because it gives you a lot of options of the frequent thing[s] that would happen.
Not Sure

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

I have been having some really nice calls with the client, is very easy to handle once you know every[t]hing, like tra[n]sfer calls and everything you need inside NICE CXone.

NICE CXone Feature Ratings

9.7
Agent dashboard
10
Validate callers
6
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated