Great Product
June 15, 2021
Great Product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
This product is being used by sales to ensure quick and efficient calling to our customers on our lead sheets. It also helps organize our leads and ensure they are being called to the correct strategy.
- Quick calling
- Very few delays
- Efficient
- Some glitches/bugs
- Sometimes calls leads improperly.
- It will freeze while on an active call with no way to exit out unless you log out and back in.
- I am way more productive.
- Able to reach more customers.
- Saves time and energy.
My company and I have not personalized the platform too much. Some things we have customized are the schedule of the calls, different numbers we can call from, and lead dispositions. These are all minor changes but seemed to be implemented pretty seamlessly by my company and NICE.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes