Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

This product is being used by sales to ensure quick and efficient calling to our customers on our lead sheets. It also helps organize our leads and ensure they are being called to the correct strategy.

Pros and Cons

Quick calling
Very few delays
Efficient

Some glitches/bugs
Sometimes calls leads improperly.
It will freeze while on an active call with no way to exit out unless you log out and back in.

Return on Investment

I am way more productive.
Able to reach more customers.
Saves time and energy.

Customization

My company and I have not personalized the platform too much. Some things we have customized are the schedule of the calls, different numbers we can call from, and lead dispositions. These are all minor changes but seemed to be implemented pretty seamlessly by my company and NICE.

Usability

Very easy to use for all skill levels and experience. The service could not really be more user-friendly.

Reporting Capabilities

Very solid call reporting, sometimes a little delayed in live reporting.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

Very well suited for sales companies. Can call a large number of people. This would be suited for a company that is working in phone sales on a large scale. There is an ability to call from different company lines as well which works nicely for phone sales. Not well suited for a company/job that makes less than 50 calls a day. Anything less than this would be easier to manually call.

Great Product

Overall Satisfaction with NICE CXone (formerly NICE inContact)