So easy to use love it
November 04, 2021
So easy to use love it
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use [NICE CXone] to receive calls and transfers and put members on hold. We love using [NICE CXone] because of how easy it is to use. Including being able to show our team leads if were on a lunch break or unavailable. This system makes it super easy and everyone in the office loves it! Thank you [NICE CXone].
- Show availability.
- Transfer
- Hold
- Less crashing.
- Bigger screen.
- Launch button instead of transfer.
- Keeping everyone up to date on agent whereabouts.
- Crashing
- Easy to use.
No customizations on software from our company. We all love this system including managers and leaders. We actually prefer this platform to any other that has been used in the past. I recommend just making it a little bigger to make it easier to see on our system continue to be great.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes