Overall Satisfaction with NICE CXone (formerly NICE inContact)
For the reservations department, we use [NICE CXone]. It helps with connecting to customers calling inbound. We also use it for outbound. It's a central app. I love it. So user-friendly. Without [NICE CXone] we wouldn't have a central platform to reach out and receive calls from our booking department.
- Easy connection.
- Centralized database.
- Quality customer support.
- Easy interface.
- Call technology.
- Microphone connectivity.
- Executes guest communication.
I haven't customized the platform. While highly customizable, the basic user interface has been sufficient for use in our business. I believe this as a call center employee, anyhow.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes