Simple, Easy, Effective
November 01, 2021
Simple, Easy, Effective
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is our source to receive incoming and make outbound calls to from and to our customers. We also utilize the ability to transfer calls as needed to different departments and areas with just a few simple clicks within this program. It's super simple and very easy to learn and use. Training on this system can be completed in 30 minutes are less and be effective and comfortable for agents to use.
- Sounds clear to agent and customer.
- Transfers easily.
- Simple to learn.
- Easy to understand and if a problem comes up it can be resolved by logging out and back in.
- Less clicks to get to skills list to transfer.
- It's convenient for group and team meetings.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes