Its SO NICE to use NICE CXone!
November 04, 2021
Its SO NICE to use NICE CXone!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used to check how many people are online/available to take in calls on a certain shift across the whole organization - supervisors can see how many representatives are online, on break, on lunch, or log out. We can also see reports and calls waiting for even the longest wait of a customer on the queue.
- We use Nice CXone to check availability.
- We use Nice CXone to check productivity.
- We use Nice CXone to log in.
- Sometimes its loading slowly.
- Maybe you can put more colors on the tools itself.
- None that I can think of.
- n/a
- I am just a user.
I am just a user.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes