Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

NICE CXone is being used to check how many people are online/available to take in calls on a certain shift across the whole organization - supervisors can see how many representatives are online, on break, on lunch, or log out. We can also see reports and calls waiting for even the longest wait of a customer on the queue.

Pros and Cons

We use Nice CXone to check availability.
We use Nice CXone to check productivity.
We use Nice CXone to log in.

Sometimes its loading slowly.
Maybe you can put more colors on the tools itself.
None that I can think of.

Return on Investment

n/a
I am just a user.

Customization

I am just a user.

Usability

It's 100% helpful and user-friendly.

Reporting Capabilities

It can give reports in real-time.

Products Replaced

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

I like the tools to check the availability of the representative. For example, if my colleague is on break, I'll be able to know if I can take my break or I needed to wait for him/her to be on available status. so NICE CXone is really helpful and easy to understand.

Its SO NICE to use NICE CXone!

Overall Satisfaction with NICE CXone (formerly NICE inContact)