Overall Satisfaction with NICE CXone (formerly NICE inContact)
We work from home and NICE [CXone] is being used to make calls, receive calls, receive emails, and write emails to customers and team members. It really makes the job so easy cause it’s right there and it automatically pulls up the ticket for you so you can complete the task in a timely manner.
- Park email.
- Dialing out.
- Masking a call for personal information.
- Connectivity issues.
- Refuses calls out of nowhere.
- Helps complete the job.
I have not customized anything on NICE [CXone] as of yet. The company has it set up for you to use it how they would like.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes