Item: NICE CXone
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it to manage our inbound calls and feel it is very easy and user friendly because it is simple to navigate and very simple to use everything is as clear as it can be big enough font with ease to read interface, overall a great software and easy to manage and use on a day to day basis.

Pros and Cons

Transfers calls.
Hold
Mute
Answer calls.
Contacts books.

Connection
Enhancing audio.
Easier to transfer calls.

Return on Investment

Calls ending when close to closure.
Crashes unexpectedly.
Connection issues.

Customization

We do not have this option for our system yet but feel this should be included in basic packages if it is a premium for more of a end result best result. They are considering doing and feel if you did do this is would be helpful and feel give you a more advatge of this over your compeitores and feel they will.

Usability

Could do with improvements after filling out this survery I realized my company doesn't have most of the features which could have been easier and helpful for us to use in this moment of time I feel they need to do more to get more of these features in our system.

Reporting Capabilities

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

I feel at times it is very useful when the end-user connection and signal is fine it is easy to communicate, but when someone with poor connection and signal is on the line the conversation is hard to understand and makes the job a lot harder, it would be easier if there were a way to enhance audio to make it clearer.

NICE CXone Review

Overall Satisfaction with NICE CXone (formerly NICE inContact)