NICE CXone Review
November 09, 2021

NICE CXone Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it to manage our inbound calls and feel it is very easy and user friendly because it is simple to navigate and very simple to use everything is as clear as it can be big enough font with ease to read interface, overall a great software and easy to manage and use on a day to day basis.
  • Transfers calls.
  • Hold
  • Mute
  • Answer calls.
  • Contacts books.
  • Connection
  • Enhancing audio.
  • Easier to transfer calls.
  • Calls ending when close to closure.
  • Crashes unexpectedly.
  • Connection issues.
We do not have this option for our system yet but feel this should be included in basic packages if it is a premium for more of a end result best result. They are considering doing and feel if you did do this is would be helpful and feel give you a more advatge of this over your compeitores and feel they will.
Could do with improvements after filling out this survery I realized my company doesn't have most of the features which could have been easier and helpful for us to use in this moment of time I feel they need to do more to get more of these features in our system.

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?


Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?


I feel at times it is very useful when the end-user connection and signal is fine it is easy to communicate, but when someone with poor connection and signal is on the line the conversation is hard to understand and makes the job a lot harder, it would be easier if there were a way to enhance audio to make it clearer.

NICE CXone Feature Ratings

Call forwarding
Not Rated
Click-to-call (CTC)
Warm transfer
Inbound call routing
Call analytics
Live reporting