1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone
NICE inContact CXone
May 20, 2020

NICE inContact CXone

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

We use NICE inContact as our primary telephone contact with our customers. We use their voice and IVR services every day.
  • Great Customer Support
  • Great Communication
  • Regular Updates and Feature Pushes
Yes, we have customized our IVR and reporting to make real-time decisions and actions during critical situations.
Great features, but some of the best come at a premium price.
Very robust
Yes - PressOne, we were frustrated with their limited customization options and long turnaround time.
NICE inContact CXone is well suited for pretty much any company with direct consumer interaction. The only place it was lacking was conference line options. You can build a custom solution, but it's a bit inelegant.

NICE CXone Feature Ratings

8.3
Agent dashboard
7
Validate callers
Not Rated
Outbound response
7
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
10
Call scripts
10
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated