Simple. Easy to use. GETS THE JOB DONE!
Updated June 11, 2021
Simple. Easy to use. GETS THE JOB DONE!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE inContact CXone is being used as the platform all agents dial out and receive calls through regarding health insurance. It helps me organize my calls, appointments, and enroll people into insurance plans over the phone having a smooth experience. When it comes to pre-recording voicemails, having conference calls, and TRANSFERRING calls, these things are easy and make the user experience very enjoyable.
- I love how NICE makes scheduling calls and appointments so easy. This makes busy days smoother to navigate through especially when keeping up with a high volume of calls.
- It's easy to use and user friendly. It makes a person with no experience feel at peace with its simplicity.
- The process of transferring calls, putting a call on hold, or making a conference call is easy and couldn't be simpler.
- Needs to show more information on missed calls. It will only say incoming call, and then that's it.
- It helped me enroll over hundreds of people around the county.
- I had thousands of successful phone calls with members.
- Makes work enjoyable due to its simplicity.
To be completely honest, I haven't used NICE's customization features. Because it already comes well set up and equipped for success right from the start, I didn't find the need to customize anything. It really is that good!
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