Honest Review!
October 27, 2020
Honest Review!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We work at a call center, and it is used by all of the representatives and specialists to answer phone calls, as well as outbound calls. It also allows us to schedule meetings, reminders, and callbacks. It is an easier alternative to using a regular phone. It also regulates how many calls we take.
- Handling calls.
- Scheduling reminders.
- Scheduling callbacks.
- Can be slow at times.
- Poor connection at times.
- Has made things more simple.
I have not been able to customize it.
Yes - It replaced the phones as well as scheduling system called Verint. I do not know why it was replaced.