Overall Satisfaction with NICE inContact CXone
It's so organized. I love this program. It helps me every day throughout the week. I log in and check my NICE and it updates me when I have a break, lunch and when I'm off my shift. Even has a timer for me.
- Punch periods. Recommend for its accuracy.
- My phone connection. I take calls through NICE.
- It only allows you to have access to some of the features, not all of them.
- It has had a lot of impact.
I have yet to customize reports.
Not Sure