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Easy to use
Updated November 04, 2020

Easy to use

Denise Toy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

We use NICE inContact CXone to take our inbound calls and also to track our time at work.
  • It allows you to let your coworkers know what you are doing at any time.
  • It allows you to make outbound calls easily.
  • It allows me to keep up with my metrics.
  • I have some nights where I have to reboot my system for it to launch.
  • I have missed some important calls.
  • I have been able to keep up with my metrics.
  • I have been able to use outbound calling easily.
I find it easy to use. It helps me know my metrics and challenge myself to keep up. It also makes outbound calls easy.
I don't have anything to do with reports or customizing. My managers and supervisors do all the reports for us.
Not Sure
Avigilon Control Center (ACC)
I have had calls to drop while I am trying to give support. This is when I have to reboot and restart NICE.

NICE CXone Feature Ratings

8.1
Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
Not Rated
Warm transfer
7
Predictive dialing
8
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
7
Multichannel integration
Not Rated
CRM software integration
Not Rated
7.0
Inbound call routing
6
Omnichannel inbound routing
7
Recording
8
Quality management
8
Call analytics
7
Historical reporting
6
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated